Privacy Policy

We collect information you provide to us and information we need to perform our services.

Personal and identity information: As a Companies House Authorised Corporate Service Provider, we collect personal and identity data, which may include:

• Full legal name and any former names
• Date of birth and nationality
• Residential address and contact details
• Email address and phone number
• Identity document details (e.g. passport, national ID card, driving licence) and document images
• A verification photograph or selfie where required to confirm your identity
• Company role information — such as director, PSC, secretary, incorporator, or authorised representative details
• Companies House and company filing information relevant to your application

Payment information: Payments are handled by third-party payment processors (e.g. Stripe). We do not store full payment card details; your payment data is provided directly to the processor and is governed by its own privacy policy.

Usage data: We automatically collect limited technical information about how you access the website (e.g. IP address, browser type, device, and pages viewed).

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Performance of a contract — to deliver the Personal Code and identity verification services you purchase.
• Compliance with a legal obligation — to meet our duties as a Companies House Authorised Corporate Service Provider (ACSP) and under the Money Laundering Regulations 2017 and the Economic Crime and Corporate Transparency Act 2023.
• Legitimate interests — to operate, secure, and improve our website and services, and to prevent fraud.
• Consent — for optional marketing communications, which you may withdraw at any time.

Identity documents may include special category data. Where we process such data, we do so as necessary for reasons of substantial public interest — including compliance with our regulatory and anti-money laundering obligations — and with appropriate safeguards.

We use the information we collect for the following purposes:

• To provide services: to verify your identity, prepare and support Personal Code applications, and assist with Companies House filing workflows.
• To meet legal and regulatory obligations: to fulfil our anti-money laundering (AML) and ACSP responsibilities, including identity verification and record-keeping.
• To communicate with you: to respond to enquiries, send application status updates, and provide customer support.
• To process payments: to take and reconcile payment for the services you purchase.
• To protect our service: to detect, prevent, and investigate fraud, misuse, and security incidents.

We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:

• Companies House and authorised verification workflows, where required to deliver the service you request.
• Service providers — such as payment processors, identity-verification tooling, and secure hosting providers — who are contractually bound to protect your data and may only use it to provide services to us.
• Regulators, law enforcement, or other authorities, where we are required or permitted to disclose information by law (including anti-money laundering reporting obligations).
• Professional advisers (e.g. legal or accounting advisers) where necessary and under a duty of confidentiality.

We serve clients in many countries, and some of our service providers may process data outside the UK. Where personal data is transferred internationally, we ensure an appropriate safeguard is in place — such as a UK adequacy decision, the UK International Data Transfer Agreement, or Standard Contractual Clauses.

We use cookies and similar technologies to operate the site and understand how it is used. This includes Google Analytics and Google Ads conversion measurement, which may set cookies and process limited usage data. You can control or block cookies through your browser settings; disabling them may affect how the site works.

We use administrative, technical, and physical safeguards — including encryption in transit (SSL/TLS) — to protect your personal data from unauthorised access, use, or disclosure. Identity documents are handled under strict internal controls consistent with our ACSP and anti-money laundering obligations.

We keep your personal data only for as long as necessary for the purposes set out in this policy. As a regulated ACSP, we are required to retain identity verification and anti-money laundering records for at least five years after the end of our business relationship with you, after which we securely delete or anonymise them — unless a longer period is required by law.

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data, subject to our legal and AML record-keeping obligations.
• Restriction and objection — ask us to limit or stop certain processing.
• Portability — receive certain data in a portable, machine-readable format.
• Withdraw consent — at any time, where processing is based on your consent.

To exercise any of these rights, contact us at support@verifydirectors.com. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.